Canada Ontario Job Grant

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.

Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.

Pedram joined BERTEIG in February 2017.

Certifications and Accreditations

• IC Agile Accredited Trainer
• Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
• Kanban Management Professional, Team Kanban Practitioner,
• Leading SAFe
• BSc. in Computer Sciences

Selected Client List

• autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax

Experience Summary

• 14 years experience delivering technical solutions
• 7 years experience leading teams
• 10 years experience applying Agile engineering techniques

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.

Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.

Pedram joined BERTEIG in February 2017.

Certifications and Accreditations

• IC Agile Accredited Trainer
• Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
• Kanban Management Professional, Team Kanban Practitioner,
• Leading SAFe
• BSc. in Computer Sciences

Selected Client List

• autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax

Experience Summary

• 14 years experience delivering technical solutions
• 7 years experience leading teams
• 10 years experience applying Agile engineering techniques

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.

Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.

Pedram joined BERTEIG in February 2017.

Certifications and Accreditations

• IC Agile Accredited Trainer
• Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
• Kanban Management Professional, Team Kanban Practitioner,
• Leading SAFe
• BSc. in Computer Sciences

Selected Client List

• autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax

Experience Summary

• 14 years experience delivering technical solutions
• 7 years experience leading teams
• 10 years experience applying Agile engineering techniques

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.

Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.

Pedram joined BERTEIG in February 2017.

Certifications and Accreditations

• IC Agile Accredited Trainer
• Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
• Kanban Management Professional, Team Kanban Practitioner,
• Leading SAFe
• BSc. in Computer Sciences

Selected Client List

• autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax

Experience Summary

• 14 years experience delivering technical solutions
• 7 years experience leading teams
• 10 years experience applying Agile engineering techniques

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

I gravitated toward processes early in my career. After getting my professional feet wet with some coding, project management, and QA, I moved to a process manager role. At the time, our organisation used waterfall processes to deliver software to our clients, and it was thus my job to figure out how to do it right. I’ve always loved games, and to me, projects can be seen as games. There are certain rules, many constraints, and it’s an exciting challenge to try to find the best strategies to play the game successfully. Getting paid for figuring out how to do projects and software right was really something awesome. I never thought I’d make games my career.

We did waterfall well. We used short increments, usually one month long, and iterated our plans with the customer as they also learnt more about what they really want. We were a liked and successful partner to our customers. But late in 2005, when I read Extreme Programming Explained, I realized how to really make software right. And I found my true passion that has carried me to this day, to this place, and will take me forward for the rest of my professional life.

After studying Agile for a while, I started coaching our teams to use Scrum in real project work. Over time, we found what worked and what didn’t. Our knowledge and skills in Agile became a business differentiator and our success driver in the market. Simultaneously, I found that I really loved helping others succeed with Agile. I worked to get the Certified Scrum Trainer accreditation and got it in November 2008. I started running certification courses along with my other duties and ultimately, went independent in 2010 to focus solely in training and coaching.

Now, more than 10 years later, I’m joining the BERTEIG team to leverage my knowledge and trainings skills in a company that wants the same thing as I do – make our clients and course participants successful. Being at BERTEIG gives me what I’ve missed for a decade – peers that further challenge me and who I can challenge with my knowledge. Together we can learn faster and refine our trainings and coaching better than we could do alone.

Over these years, I’ve gained experience in working with many teams in many organizations, and I’ve worked in genuinely Agile organization to further improve its Agility. I’ve gained a deep appreciation for the impact Agile can have both at a team level and at organizational level as a leadership approach. I have seen the human impact and I’ve seen the business impact. I’ve become an avid advocate of true teams and allowing people to take ownership of their work to the benefit of both the person and the business. I believe Agile is the today and the future.

Certifications and Accreditations

Certified Scrum Trainer, Scrum Alliance, since Nov 2008

Management 3.0 Licensed Facilitator, since 2013

Experience Summary

Over 20 years in software development

Over 16 years of Agile

Certified Scrum Trainer since 2008

Successful independent trainer for 11+ years

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.

Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.

Pedram joined BERTEIG in February 2017.

Certifications and Accreditations

• IC Agile Accredited Trainer
• Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
• Kanban Management Professional, Team Kanban Practitioner,
• Leading SAFe
• BSc. in Computer Sciences

Selected Client List

• autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax

Experience Summary

• 14 years experience delivering technical solutions
• 7 years experience leading teams
• 10 years experience applying Agile engineering techniques

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

• RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
• GFSA, London Life Insurance, Great West Life Insurance, Canada Life
• Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
• LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
• MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
• Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

• Over 30 years in software and process development initiatives
• Over 20 years of applying project management practices
• Over 14 years assisting organizations to leverage Agile and Lean approaches
• Over 10 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

“Kanban Case Study” – 20190121 – Private Event

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.

Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.

Pedram joined BERTEIG in February 2017.

Certifications and Accreditations

• IC Agile Accredited Trainer
• Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
• Kanban Management Professional, Team Kanban Practitioner,
• Leading SAFe
• BSc. in Computer Sciences

Selected Client List

• autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax

Experience Summary

• 14 years experience delivering technical solutions
• 7 years experience leading teams
• 10 years experience applying Agile engineering techniques

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

• Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
• Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
• Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
• Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

• Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
• Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
• Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
• Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
• BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.

Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.

Pedram joined BERTEIG in February 2017.

Certifications and Accreditations

• IC Agile Accredited Trainer
• Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
• Kanban Management Professional, Team Kanban Practitioner,
• Leading SAFe
• BSc. in Computer Sciences

Selected Client List

• autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax

Experience Summary

• 14 years experience delivering technical solutions
• 7 years experience leading teams
• 10 years experience applying Agile engineering techniques

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

• 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
• 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
• 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
• 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
• 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
• 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
• 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
• 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
• 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
• 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
• 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
• 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
• 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
• 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
• 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
• 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
• 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
• 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
• 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

• Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
• Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
• Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
• Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
• Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
• Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
• Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
• Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
• Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
• Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer^®, Path to CSP Educator^®, CSP-PO, CSP-SM, SAFe Program Consultant

ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

• Over 23 years practising, managing and coaching Agile Process and Development
• Over 14 years experience teaching Scrum (and Agile) in a classroom
• Over 11 years experience applying Agile outside of technology environments

Publications

2018

…or from the iBookStore!

2014

…or from the iBookStore!
…or from Amazon!

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Presentations

“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

“Agile Architecture Master Class” – 20180515 – Private Client

“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

“Real Agility for Everyone” – 20170921 – Private Client

“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference